EnSky Website Maintenance Plan
Stratus - 7 hours per month
Services include any of EnSky's Services, and everything it takes to turn your small monthly investment into rapid ROI. Many of our banking clients choose this plan when you consider the alternatives. (actual automatic email response from DI)
Your request has been sent to the Web Services - "Changes" department and incident number zzz-0000 has been created. Unless you hear otherwise, you can expect the following standard turn around times:
Rates Only Change is a 1 business-day completion turn-around General Text Change is a 3 business-day completion turn-around Graphics Change is a 6 business-day completion turn-around Other Changes will vary in completion times
Please contact the "Changes" area directly at xxx.xxx.xxxx if you need further assistance. Please refer to your incident number (zzz-0000) when inquiring on this request.
We are available to respond to messages during regular business hours, excluding holidays. Our business hours are Monday through Friday, 8 am until 5 pm, EST. It is our goal to respond to your request within 24 hours.
We appreciate the opportunity to assist you.
Thank you,
Digital Insight Web Services - "Changes" Department
It shouldn't take 6 business days to make a graphical change on your website! It shouldn't cost an arm and a leg either. Most changes take a few minutes to complete. So we bill in 15 minute increments. What's more, EnSky's hourly rate is almost half of what some of the big firms like Jack Henry charge ($150.00 per hour). You don't have to use them, you can use EnSky. Don't get burned!
If it sounds too good to be true, it's not. Let the team at EnSky prove it. Call us today at 1-800-738-7697. and we'll explain how our system works and what we can do for you.
TERMS
Maintenance contracts are billed monthly, on your choice of either the first day or 15th of each month.
The terms are Net 15. The contract may be canceled by either party with written notice (email will do) after the next complete billing month cycle is complete. For example, if the contract is canceled in writing on September 10th the contract would officially end October 31st.
There is a $7.50 monthly charge for data storage, accees to EnSky's staging server for transfer and local hosting of the secure staged version of your website. The live site is served at the ISP of your choice or upon EnSky's recommendation at the client's request.
